Question 1

Where are you located?

Accepted Answer

ASTON Bridal has permanent studio locations in Sydney, NSW and Burleigh Heads, QLD. We welcome brides to visit us for in-person consultations, pick ups or you can work with us remotely from anywhere in the world. Whether you’re after a custom wedding dress, a made-to-measure bridal gown, or something entirely bespoke, our team is ready to help bring your vision to life, in Australia or abroad.

Question 2

What is your currrency?

Accepted Answer

We are based in Australian, our currency is AUD - Australian Dollar.

Question 3

How much does shipping cost?

Accepted Answer

We ship worldwide.

Shipping costs will depend on your location, and the cost will be partially absorbed by ASTON Bridal.

If purchasing directly online the shipping will be displayed at checkout.

Taxes & duties are not included in this cost, this varies for each country.

If local to our studio we do allow pick up.

Question 4

How long does the process take?

Accepted Answer

Some of our most popular gowns will be available to purchase ready to wear, these will be available to ship immediately.  If your gown is made to order please note below.

Once we have finalised your design we encourage minimum 4 months Production time on average. More complex designs we encourage 8 months production time. Production time starts from deposit, measurements and design locked off. Anything under 4 months carries a $175 rush fee and at approximately less than 2 months it can become impossible.

We like to encourage you to incorporate a little additional time for alterations should they be required, even in the case that no additional alterations are required we like to encourage a little time with your dress to minimize your stress leading into your special day.

On Average: Custom gowns can be expected to take anywhere from 6-12 months from concept to delivery.

If your wedding date is sooner than any of the above time frames please contact us.

Question 5

How do I place my order?

Accepted Answer

If you are not able to purchase via our 'shop now' page; all orders are placed and confirmed via our contact form emailing system :

Question 6

What is Made to Measure?

Accepted Answer

At ASTON, our made-to-measure service epitomises the art of personalisation, intricately tailored to your unique form. Each gown is crafted by hand, typically utilising 20 precise parameters, ensuring that your piece is not bound by limitations of standard sizing. While we embrace the elegance of customisation, it’s important to acknowledge that the human body is a marvel of complexity, an ever-evolving masterpiece of curves influenced by numerous factors.
This bespoke journey means that while we strive for an impeccable fit, achieving absolute perfection on the first fitting is a likely aspiration rather than an absolute guarantee. Think of it as an advantageous starting point, much closer to its competitors in market requiring extensive alterations, your dress will be beautifully proportioned and thoughtfully customised, slight adjustments may be desired as your vision evolves closer to your wedding day.
Rest assured, our process offers both flexibility and security. You have the option to refine your fit just before the big day, allowing your gown to embrace your body perfectly. Statistically, most of our brides who purchase Made to Measure do not seek further alterations, however, for those seeking an even more tailored experience, ASTON provides the opportunity to add a fit pathway to your project if there is time. While this may not always align with every bride’s budget, we encourage you to consider the value of a local seamstress to support your final adjustments after your gown is complete. With us, your journey to your dream dress is a luxurious experience of refinement and elegance.

Question 7

Can I order your dress from anywhere else?

Accepted Answer

ASTON is exclusively available just through us. Which is why our price point is more accessible and therefore a REALLY good value product.

Question 8

Do you offer/include alterations?

Accepted Answer

Alternations are not included in the purchase of your gown. 
We have connected with a handful of local talented seamstresses in Sydney & interstate that we can refer you to, however, we do not offer in-house alterations at this stage.
Please note, there are no contractual agreements in place with our recommended seamstresses, nor do we receive any compensation for referring their business.

Question 9

How long does international courier take ?

Accepted Answer

We use the most premium service we are aware of; DHL Express Courier.

It's secure, tracked and fast. They have the best customer service we have experienced in post and you can reach out to them with many variations of delivery preferences. Most of the world will take 3-5 days once posted. USA and Canada usually takes 3 days, UK usually takes 5 days. And thats from our door in Australia to yours, so its very fast.  It does depend a little on how busy DHL is and how remote you are though.

Question 10

My dress arrived in the post, what should I do now? Should I Steam My dress? How?!

Accepted Answer

We know that when your gown arrives in its neat little package, excitement levels skyrocket. 
But let's be real, some of our dresses are like big, beautiful clouds of tulle and satin - they've got some serious fluff! So, while they may arrive a tad more wrinkled than their sleeker counterparts, fear not!

Unfurling your gown is like unwrapping a gift, and a bit of steaming is all it takes to let its true radiance shine through.

Plus, here's a little secret: our compact, discreet packaging not only ensures a speedy and safe delivery but also saves you a pretty penny on shipping costs. 
We are a no fluff business for lots of reasons, economical and sustainability wise, who needs the extra recycling?! Who wouldn't want to allocate those extra funds towards another fabulous detail for the big day?

For our local lovelies: we offer the convenience of a pick-up service from our studio. 
Please book this appointment online if you would like.

So whether your dress journey starts with a doorstep delivery or a friendly face-to-face in studio, rest assured, we've got you covered. 
Let's make sure your walk down the aisle is as smooth as silk – quite literally.

Let's get steaming! 
How to Steam your dress:
A new steamer will be your best friend. 
Steamers can build up limescale just like your kitchen kettle, so if you are worried you can cover your steamer with an old white Tshirt. 
This is not recommended by your steamer manufacturing company, this is just some friendly advice from a fellow woman with a steamer. Disclaimer, please don't burn your fingers, its hot.

We recommend going from underneath the fabric as much as possible, both to protect your dress but also because it creates a little heat tent and is quite efficient to remove any wrinkling.

For tougher wrinkles you can go from the outside, please be extra careful not to hold the steamer in one place too long, keep it moving to avoid damage and again, if you are worried please cover your steamer.

There are wonderful professional steaming services available to help you get your bridal dress looking absolutely perfect, we recommend these experts closer to your day (especially if tacking this task yourself is your idea of a DIY hell).

Keep in mind you will still need to touch up steam your dress on the morning of your special day to ensure it is picture perfect.

Question 11

Do you offer bespoke wedding dresses on the Gold Coast?

Accepted Answer

Yes we do! Bespoke appointments are now available in Sydney and the Gold Coast, with virtual consultations also offered for interstate and international brides.

Question 12

Can I book a bespoke bridal appointment if I’m not based in Sydney or the Gold Coast?

Accepted Answer

Yes! In addition to in-person bespoke appointments at our Sydney and Gold Coast studios, we offer virtual consultations for interstate and international brides. This allows you to begin your bespoke journey with Aston Bridal from anywhere in the world, with the same level of guidance, care and attention to detail throughout the design process.

FAQ

Frequently asked questions