top of page

Returns & Exchanges

BRIDAL GOWNS & MINI'S

MADE TO ORDER & MADE TO MEASURE

As your gown is made especially for you AND/OR to your gown size ranges and height, we are unable to offer refunds, returns or exchanges.

  • Once your deposit is paid, this is your order locked in. If you wish to cancel your order once the deposit has been paid, $500AUD of the deposit will be used to cover the cost of administration, fabric allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.

  • Please ensure your measurements are correct prior to your order being submitted. We do not take responsibility for any adjustments or alterations needed to be made on your gown. 

  • In the unlikely circumstance you have concerns regarding the fit of your gown, you must contact us within 7 days of receiving your order.  

  • Should you wish to change your gown or wedding date, you are able to do so prior to your lock-in deposit; the bride will need to pay any difference in price, or should the selected gown be a lower price the balance will be provided in the form of a credit note. You may be subject to additional Priority Fees.

  • For ALL RUSH & Priority Made to Order & Made to Measure / Customised gowns, once your measurements are locked-in with your deposit, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund or credit note.

READY TO WEAR - AVAILABLE NOW 

We want to encourage highly considered purchases, if you are unsure of sizing please contact us to guide you. The available now pieces are ready to ship immediately (unless stated otherwise in the event of a preorder). 

An exchange or credit note is available within 7 days of you receiving your Ready to Wear item.

  • Once your return has been confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas.  

  • Items must be returned in original condition (free of makeup, tan, other marks and stains), and must not have been worn, altered or washed, with any tags remaining in place.  

  • Return shipping costs will be the responsibility of the bride along with any additional costs incurred.

  • Every piece has been rigorously quality checked by our team prior to it being hand packed. Each order's condition has been documented via video. In the unlikely event of manufacturing fault, please contact us. 

REFUNDS

If you are eligible for a refund,  all items will undergo quality control upon receipt of the item.

Exchanges, credit notes and refunds are only available after the items have passed quality control. If for any reason your item does not pass QC, ASTON Bridal will contact you with your options. 

If, after assessment, your item does not pass our quality control checks, you will not be offered a replacement, repair or refund and we will return the item to you. 

 

  • A refund will only be offered in cases of major manufacturing faults, the existence of which will be determined at the discretion of our Quality Control Manager, after a thorough assessment of your item.   

  • In the event of a manufacturing fault, return postage will be reimbursed by ASTON Bridal upon receipt and assessment of the item/s. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.   

  • ASTON reserves the right to refuse a repair, replacement, or refund if you do not notify us of the fault or issue within 7 days of receiving your order, and/or do not return the item upon request to our studio within 14 days if located in Australia or 21 days if located overseas.

ALTERATIONS

If you have any fit concerns upon receiving your gown, please contact us and our team of alteration specialists will assess your unique concern, we will require images of you wearing the gown and your current measurements.

Your gown is made per the intended design and to your proportions and height. Alterations needed that pertain to the fitting process will be at brides expense; for brides who have taken their own measurements and/or been measured in studio by us. 

Alterations are part of the bridal journey. Whilst we aim to minimise these as much as possible by creating pieces to your exact proportions, alterations can still be necessary to achieve a specific desired fit.

 

You may wish to alter your gown to achieve your desired fit upon receiving; those associated costs will be at your expense so please factor this into your wedding dress budget. If your measurements change from what was confirmed at your lock in date, you are liable for the alteration fees required. We are unable to offer in-house alterations, however we would love to offer advice, guidance, and alteration instructions, should you choose to consult a third-party seamstress.

We are not liable for any costs incurred or responsible for alterations completed by a third party.      

ASTON Bridal do not take responsibility for any adjustments or alterations needed to be made on your gown (unless a genuine manufacturing fault is determined).    

bottom of page